Breakdown of charges are as follow:
December 9 2013 70.06
December 17 2013 66.61
December 17 2013 15.54
December 20 2013 0.00
January 16 2014 @8:37 am 50.00
January 17 2014@3:48 70.00
January 17 2014@3:56 50.00
What they charge and try to charge me\
December 11 2013 70.06
December 19 2013 82;15
January 7 2014 Stop payment to Comwave
January 20 2014 Comwave attempt to withdraw 158.70 but was reverse back to my account!
January 24 2014 they cash a cheeque in the amount of 50.00
What the small print says: "We can correct any error in pricing and information at any time!" Hiding fee in small print 50.00 (WiFi 75.00 fee) to configure your equipment 50.00 fee for installation/ wiring. 12.00 for them to ship their equipment to you. Rate don't include 5.95 monthly access fee Unlimited is govern by our Fair Usage to protect abuse!"
In December 2013 I needed to change my phone and internet company because the prices were getting unaffordable for me to keep the service! I am on disability and on a very restricted budget! So I decided to sign up for Comwave since they had a so call special going on television! 6 months free phone service! It sounded good since they say you can try it for free with no risk! I ended up with a 3 year contract since I thought I was getting a good deal! To say the least that is totally misleading! I was told there would be a onetime fee for connection of $50.00 and a charge of $12.00 for shipping and handling for their equipment to be sent to me! I was told this was my only charge. I went ahead and gave them the permission to withdraw the money from my account, big mistake! After that I was getting charge added up that I was not advised about.
Billing kept showing up in my email and every time I call to try to fix it up new charges would show up! Internet services charge, 2 routers charges for rental $50.00 each and on and on! That was their explanation for the charges they were withdrawing from my account! The first payment withdrew was 70.06 on December 11 2013 that was supposed to be my only charge! Bill kept appearing in my email and I started freaking out since I did not have the money to cover them! On January 7 2014 I went to my bank to see what was going on since I receive more billing and how much Comwave were taking! Got a big surprise! I found out at that time that on the 19 of December 2013, 8 days later after the first charge, there was another charge of $82.15. At this point January 7 2014 I stop payment because I was only two days with Comwave when that was charge and I found that to be misleading and called them! Again I was told many thing why these charges where there and they were trying to justify them! The last straw was on the 17 January 2014 when I received billing for another 130.00. I call them and told them they would not be allowed to go into my account and that I revoke their right to steal from me! They said I only owed them $50.00 and sent them a check to cover it! Well low and behold I was told that my account would be suspended if I did not let them go into my account and withdraw what they want! On the 22 January they suspended my phone and internet service and I called them for an explanation! Supposedly now I owed them another $108.00+.
In all my year of dealing with Phone Company never had I had my service disconnected until I was with another provider! Apparently Comwave think they can do this! They should be investigated for misleading customer in thinking that they are saving when indeed the cost are much greater then they say! I told them because they suspended me that gave me the right to break my contract and they told me no but I went ahead and cancel my services with them and now I am facing a termination fees! How can this Company get away with this! What if there was an emergency no phone to call for help.
Only one billing matches the amount taking out of my account, all others billing where for things that I was not told or aware of.
Thank goodness for cellphone or I would be in trouble! One month with Comwave has cost me 202.21 and the cost keep going up, not including the $108.00 they say I still owed them and termination fee! This is outrageous! So many hiding costs are misleading and they should advise and disclose the full price of sign up! There is no saving here and ending up costing me more than my previous provider!
I have included and attached copies of the billing so that you can see for yourself how Comwave mislead their customer and I feel totally justify in cancelling my service for dishonest practice! Times are hard but made harder by Company like Comwave that take advantage in misleading the public! This need to stop now before some poor person like me thinking they would be saving ending up losing more money that they bargain for or can afford!
I wanted to start a petition to stop misleading and gross misrepresentation of their products. I really need help on this one! If you are good at petition would really like your input on how to go about it! These days they have product that claim to do certain things and it doesn't' even come close! Unlimited is not unlimited since there is a cap! It time to stop the lies and for the CRTC to really have a code of conduct that forces Corporation to divulged the true cost of their product! No more small print it should be in Bold print! Not everyone can read them and the Corporation knows that and take advantage of it!
Here is what they e-bill me for and a copy of my bank account and the charge they took out and tried after sending $50.00 cheque. I revoked their right to go into my account and take anything more! Enough is enough!
Comwave
Thank you for choosing Comwave Internet Service!
[Please SAVE this letter or PRINT it for you records]
Account Number: C523703 Service Address:
Daytime Telephone Number:
BRAMPTON, ON
Internet Plan: Internet 25 3YR
Desired Installation Dates: Dec 17, 2013 AM 8:00AM - 11:00AM; or
Dec 17, 2013 MID 11:00AM - 02:00PM; or
Dec 17, 2013 PM 02:00PM - 05:00 PM
Service Installation
Your Internet service has been ordered and your Installation Date will be confirmed via email.
Please ensure you are at your premise as discussed at the time of your order. The installer will call you at the Daytime Telephone Number you provided, prior to their arrival. You MUST answer their call to confirm you are at your premises. Comwave utilizes your local phone company, or cable company installers to install the wiring necessary for your Comwave Internet Service. Should the technician arrive at the premises and no one is available, a $50 missed appointment fee will apply and a new appointment will have to be scheduled. If the date is not convenient for you, please call us at least two business days prior, in order to reschedule at no additional charge.
Please take a moment to review the Terms and Conditions at www.comwave.net/terms. By installing this service, you agree to the Terms and Conditions that govern the use of the Comwave Internet Service.
Promotions
Trying Comwave Internet is risk-free. Put it to the test and if you are not completely satisfied, call us to cancel within thirty days from today without any further obligation.
Internet service plans that are bundled with home phone on three year commitments, include an additional 6 months free home phone service as our gift to you for joining Comwave. Three year commitment Plans are reflected on your invoice and shown above as "3YR". Please make sure the information above is correct.
Bit Torrent & Peer-to-Peer Downloading
While most providers limit these types of services all the time, Comwave provides unrestricted Bit Torrent and peer-to-peer downloading everyday between 2AM and 2PM (off-peak hours). During peak hours (typically in the evening), Bit Torrent downloading speeds are limited in order to allow maximum capacity for video streaming services, such as Apple TV, Netflix, YouTube, etc. Enjoy full downloading speeds during off-peak hours; just program your software to deliver your content by the morning.
Using My Account
Review past invoices
Make payments online
It's completely secure and easy to navigate. To register go to www.comwave.net/register.
Wi-Fi
If you purchased a Comwave Wi-Fi router, we do not recommend making any changes to the default settings. Only advanced users should attempt to make changes or shut off the Wi-Fi settings by following the steps below. In order to make changes, you will need the Wireless credentials below.
Your Wi-Fi network name will be "TP-Link" and the network Password / PIN will be listed on the bottom of the Wi-Fi Router.
Router Username: admin
Router Password: admin
User Guide
Installation
Anyone can do it and it takes just minutes. A quick install guide is included in your package.
1-877-474-6638
www.comwave.net
Comwave Invoice - C523703
Comwave
To Me
Dec 9, 2013
Comwave
Your Comwave invoice total is: $70.06
Details are available online at www.comwave.net/myaccount
To register for our online self-service portal, "My Account",
go to www.comwave.net/register. It's super easy! Just
enter your Customer ID and your Contact Telephone
Number. Your Customer ID is listed in the email "Subject:"
line above (it starts with a C, U or E followed by a series
of numbers, for example, C123456). Your Contact
Telephone Number is the number you gave us when we
set up your account.
If you have already registered for "My Account " but have
forgotten your Password, click on the "Forgot Password?" link
and enter your Username. You will be emailed your Password at
the email address you provided when you first registered.
Click below to check out our promotions:
Comwave
Thank you for choosing Comwave.
Comwave Customer Care
1-877-474-6638
www.comwave.net
***PLEASE DO NOT REPLY TO THIS E-MAIL***
To view your invoice, you require Adobe Acrobat Reader. You can download
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Comwave Invoice - C523703
Comwave
To Me
Dec 17, 2013
Comwave
Your Comwave invoice total is: $15.54
Details are available online at www.comwave.net/myaccount
To register for our online self-service portal, "My Account",
go to www.comwave.net/register. It's super easy! Just
enter your Customer ID and your Contact Telephone
Number. Your Customer ID is listed in the email "Subject:"
line above (it starts with a C, U or E followed by a series
of numbers, for example, C123456). Your Contact
Telephone Number is the number you gave us when we
set up your account.
If you have already registered for "My Account " but have
forgotten your Password, click on the "Forgot Password?" link
and enter your Username. You will be emailed your Password at
the email address you provided when you first registered.
Click below to check out our promotions:
Comwave
Thank you for choosing Comwave.
Comwave Customer Care
1-877-474-6638
www.comwave.net
Comwave Invoice - C523703
Comwave
To Me
Dec 17, 2013
Comwave
Your Comwave invoice total is: $66.61
Details are available online at www.comwave.net/myaccount
To register for our online self-service portal, "My Account",
go to www.comwave.net/register. It's super easy! Just
enter your Customer ID and your Contact Telephone
Number. Your Customer ID is listed in the email "Subject:"
line above (it starts with a C, U or E followed by a series
of numbers, for example, C123456). Your Contact
Telephone Number is the number you gave us when we
set up your account.
If you have already registered for "My Account " but have
forgotten your Password, click on the "Forgot Password?" link
and enter your Username. You will be emailed your Password at
the email address you provided when you first registered.
Click below to check out our promotions:
Comwave
Thank you for choosing Comwave.
Comwave Customer Care
1-877-474-6638
www.comwave.net
Comwave Invoice - C523703
Comwave
To Me
Dec 20, 2013
Comwave
Your Comwave invoice total is: $0.00
Details are available online at www.comwave.net/myaccount
To register for our online self-service portal, "My Account",
go to www.comwave.net/register. It's super easy! Just
enter your Customer ID and your Contact Telephone
Number. Your Customer ID is listed in the email "Subject:"
line above (it starts with a C, U or E followed by a series
of numbers, for example, C123456). Your Contact
Telephone Number is the number you gave us when we
set up your account.
If you have already registered for "My Account " but have
forgotten your Password, click on the "Forgot Password?" link
and enter your Username. You will be emailed your Password at
the email address you provided when you first registered.
Click below to check out our promotions:
Comwave
Thank you for choosing Comwave.
Comwave Invoice - C523703
Comwave
To Me
Jan 16 at 8:37 AM
Comwave
Your Comwave invoice total is: $50.00
Details are available online at www.comwave.net/myaccount
To register for our online self-service portal, "My Account",
go to www.comwave.net/register. It's super easy! Just
enter your Customer ID and your Contact Telephone
Number. Your Customer ID is listed in the email "Subject:"
line above (it starts with a C, U or E followed by a series
of numbers, for example, C123456). Your Contact
Telephone Number is the number you gave us when we
set up your account.
If you have already registered for "My Account " but have
forgotten your Password, click on the "Forgot Password?" link
and enter your Username. You will be emailed your Password at
the email address you provided when you first registered.
Click below to check out our promotions:
Comwave
Thank you for choosing Comwave.
Comwave Invoice - C523703
Comwave
To Me
Jan 17 at 3:56 PM
Comwave
Your Comwave invoice total is: $50.00
Details are available online at www.comwave.net/myaccount
To register for our online self-service portal, "My Account",
go to www.comwave.net/register. It's super easy! Just
enter your Customer ID and your Contact Telephone
Number. Your Customer ID is listed in the email "Subject:"
line above (it starts with a C, U or E followed by a series
of numbers, for example, C123456). Your Contact
Telephone Number is the number you gave us when we
set up your account.
If you have already registered for "My Account " but have
forgotten your Password, click on the "Forgot Password?" link
and enter your Username. You will be emailed your Password at
the email address you provided when you first registered.
Click below to check out our promotions:
Comwave
Thank you for choosing Comwave.
Comwave Customer Care
1-877-474-6638
Comwave Invoice - C523703
Comwave
To Me
Jan 17 at 3:18 PM
Comwave
Your Comwave invoice total is: $70.00
Details are available online at www.comwave.net/myaccount
To register for our online self-service portal, "My Account",
go to www.comwave.net/register. It's super easy! Just
enter your Customer ID and your Contact Telephone
Number. Your Customer ID is listed in the email "Subject:"
line above (it starts with a C, U or E followed by a series
of numbers, for example, C123456). Your Contact
Telephone Number is the number you gave us when we
set up your account.
If you have already registered for "My Account " but have
forgotten your Password, click on the "Forgot Password?" link
and enter your Username. You will be emailed your Password at
the email address you provided when you first registered.
Click below to check out our promotions:
Comwave
Thank you for choosing Comwave.
Comwave Customer Care
1-877-474-6638
www.comwave.net
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